Help and questions

Anni (آني) is an online appointment booking system for salons, barbers, clinics, trainers and every business that works by appointment. Each business gets a booking page on annibook.com, a calendar for its team, a customer list, packages and automatic reminders. It works in Arabic and English, in any browser, and each business sets its own currency and time zone.

Yes, there is a free plan: one person taking bookings, and up to 15 online bookings a month. After that your page stops taking online bookings until the month ends and customers are asked to contact you; bookings you add yourself keep working. If you and an employee take bookings at the same time, you need one of the paid plans, which add more people and WhatsApp reminders. You can try the Team Plan free for 30 days, with no card.

No. Customers book from your page in their phone’s browser. To see or cancel their bookings, they sign in with a code sent to them on WhatsApp, with no password.

Yes, on the paid plans: a confirmation when the booking is made, and reminders a day and an hour before. Each paid plan includes messages for a set number of bookings a month, and you can add more. On the free plan, confirmations and reminders go by email.

From Anni’s official WhatsApp business number, and every message carries your business’s name. You don’t need a WhatsApp Business account of your own.

Replies don’t reach you, because the messages are sent from Anni’s number. Confirmations and reminders have a button that opens the booking page, which shows your phone and WhatsApp, so the customer can reach you directly.

Yes. Each business sets its own currency and time zone, and chooses which countries’ phone numbers it accepts. Your booking page shows your prices in your currency, and every time in your time zone.

No. The limit counts only online bookings made by customers. Walk-ins and bookings you or your team add in the dashboard don’t count.

You go back to the free plan on your own, and nothing is charged: the trial needs no card. WhatsApp messages stop and the free limits apply again; your bookings, customers and data all stay.

Yes. Import your customer list from a CSV file, and export it again any time.

You, and your team as far as you allow; a provider can be limited to their own bookings. Anni doesn’t sell your customers’ data and uses it only to run the service, such as sending booking messages through the providers listed in the privacy policy.

Yes. Once your payment account is connected, each service can ask for a deposit or the full price online when the customer books.

Customers can add their appointment to Google, Apple or Outlook calendar in one tap. Two way sync with your own Google Calendar isn’t available.

Partly. Taking bookings, confirming them and sending reminders happen on their own. In your dashboard, Anni is an AI assistant: you type or talk to her, and she finds bookings and customers, and books, moves or cancels after your yes. She doesn’t chat with your customers; they reach you through the button in each message.

Yes. Turn off renewal whenever you want; you keep your plan until the end of the period you paid for, then move to the free plan with all your data.

Open the business’s page (annibook.com/their-name), pick a service, a person if you like, and a time, then confirm with your phone number.

Sign in to your account with the code sent to you on WhatsApp and cancel from there, within the business’s cancellation rules. To change a time, contact the business.

Check the number, wait a minute, then ask for a new code. If it still doesn’t arrive, contact the business or message us.